FAQ's

Rexel Energy Solutions is a leading supplier of electrical products and services, catering to both trade professionals and individual customers. We offer a wide range of high-quality products, including PV panels and EV chargers, through the Kellihers Electrical branch network.

You can reach our web customer support team via email at websales@rexel.ie or by texting our WhatsApp number at (+353) 87 612 9730. The web team is available Monday to Friday from 9 a.m. to 4 p.m.

At Kellihers Electrical branches and online, we offer a comprehensive range of products to meet all your electrical needs. Our categories include high-quality electrical supplies, lighting solutions, tools, and renewable energy products such as PV panels from leading manufacturers like Astronergy and Growatt, as well as EV chargers from brands like BPE and Huawei. Whether you are a trade professional or a DIY enthusiast, we have the right products for you.

Yes, Rexel Energy Solutions operates through 24 Kellihers Eletrical branches across Ireland. Customers are welcome to visit our physical stores to receive assistance, view products in person, and consult with our knowledgeable staff about our extensive range of electrical supplies, lighting, tools, and renewable energy solutions. Find out the nearest store by visiting our store locator page.

Yes, we provide detailed product specifications and datasheets for many of our items. You can find this information on the product pages of our website. If you need additional details, please contact our web team. 

Yes, if you are looking for a specific product that is not listed on our website, please contact us at websales@rexel.ie. We can assist you with special orders or inquiries about products from our trusted manufacturers. 

No, you can shop as a guest without creating an account. However, creating an account allows you to manage your purchases, create templates, enjoy free shipping, and save your details for future purchases.

Kellihers Electrical offers two types of trade accounts: Standard Cash Account and Credit Account, both of which are subject to approval from the Kellihers Credit Control Team. 

To apply for a Kellihers Trade Account, please fill the application form out, which requires a credit limit amount. The Kellihers Credit Control Team will review your application and get back to you shortly.

A Kellihers Standard (Cash Account) allows businesses to access exclusive prices and benefits and purchase products without credit. Payment is required at the time of purchase, ensuring a straightforward transaction process.

To set up a Kellihers Standard Cash Account, please fill the application form out, do not request credit limit. Kelihers Credit Control Team will review your application and get back to you shortly.

As a Kellihers Trade Account holder, you will enjoy:

• exclusive discounts,
• access to bulk purchasing options,
• the ability to add multiple buyers,
• free shipping,
• the option to pay outstanding invoices,
• and the ability to manage your credit limits for more flexible purchasing. 

You can manage your credit limit by logging into your Kellihers Trade Account and navigating to the portal. You can pay outstanding invoices and request statements of online and in-store purchases. As an Admin of your account, you have full control over managing your account. If you require an increase, please contact our web team by emailing websales@rexel.ie. 

Yes, Standard Cash Account holders can take advantage of competitive pricing and special promotions. You will also have access to our full range of products without the need for credit checks. 

• exclusive discounts,
• access to bulk purchasing options,
• the ability to add multiple buyers.

To access your Kellihers Trade Account online, visit the sign in page using the same contact email associated with your existing Kellihers Trade Account. If iyou haven't signed in or created an online account yet, follow the prompts to set one up. 

No, an online account can only be created if you have an existing Kellihers Trade Account (Cash or Credit). If you do not have a Trade Account, please apply today and set up one.

MyAccount is a dedicated online platform for Kellihers Trade customers (Cash and Credit accounts), allowing them to effectively manage their account, view invoices, create order templates, manage wishlists, and add buyers to the account.

To gain online access to My Portal, your organisation must designated an Admin. The Admin must use the same contact email associated with your Kellihers Trade Account to create an online access. This ensures that the Admin has the necessary permissions to manage the account effectively.

Yes, you can easily update your account information by logging into your account. From there, you can modify your personal details (name, phone number), and shipping addresses to ensure a smooth shopping experience. To update your company’s information, please contact Rexel Credit Control Team by emailing Debora Buckley at debora.buckley@rexel.ie

In MyAccount, you can view invoices, available credit, place orders, create and save order templates for future use, manage wishlists for easy ordering, and add or remove buyers from your account. This centralised platform streamlines your account management and enhances your purchasing experience.

If you forget your password, click on the "Forgot Password?" link on the sign-in page. You will receive an email with instructions on how to create a new password.

Your username is the email that you choose at the moment of your application, and it is contacted with your company’s detail as an admin, please, contact our web team at websales@rexel.ie if you forget. 

Yes, we take your privacy and security seriously. All  information from your company and your is protected by our Privacy and Cookies Policy, and we use secure methods to safeguard your data. 

Yes, we take your privacy and security seriously. All  information from your company and your is protected by our Privacy and Cookies Policy, and we use secure methods to safeguard your data. 

We offer two shipping options, including standard delivery and collecting your order from one of our 24 branches nationwide. Shipping costs and estimated delivery times will be calculated at checkout based on your destination and type of account.

Our shipping service covers the Republic of Ireland and Northern Ireland only. Please note that we cannot deliver to PO boxes at this time. 

Our shipping rates vary depending on the type of account you have and the destination of delivery. Shipping fees will be calculated after any discounts or promo codes are applied and before any taxes are added. 

Guest Account: 

• €10 fee on orders up to €410 in value excluding VAT 
• €20 fee on orders from €411 - €815 in value excluding VAT 
• €50 fee on orders from €816 - €2,035 in value excluding VAT 
• Free shipping on orders over €2,036 

Oversized items incur a shipping fee of €150 
Collect in Branch orders incur a €10 administration fee 

Kellihers Standard (Cash Account): 

• €10 fee on orders up to €410 in value excluding VAT 
• €20 fee on orders from €411 - €815 in value excluding VAT 
• €50 fee on orders from €816 - €1,630 in value excluding VAT  
• Free shipping on orders over €1,631 

Collect in Branch and oversized products are free of charge 

Kellihers Trade (Credit Account) has a free shipping offer applying to all orders.  

Orders containing items marked as "In Stock" typically ship within 4-5 business days from the time your order is placed. Please refer to the “order status message” on the product page for specific items. 

For items marked as “Special Order Items,” these need to be ordered from our vendors and may take between 10 to 15 business days to be shipped. 

You will receive a shipping confirmation email with your tracking information as soon as your order is packed and ready for dispatch. 

You can track your order using the following methods: 

1. Follow the instructions included in your shipping confirmation email to track your order through the courier’s website.  

2. Contact the web team at websales@rexel.ie or at (+353) 87 612 9730 for assistance. 

If you have created a web account, you can change your address by logging in, clicking on "My Account," and then "View Addresses" to edit the desired address. If you wish to change the shipping address for an order that has already been placed, please contact us directly at websales@rexel.ie or at (+353) 87 612 9730.

Unfortunately, once an order has been placed, we cannot change the delivery method. However, if you need to adjust, please contact our customer support team as soon as possible, and we will do our best to assist you.

If your order has not arrived within the expected delivery timeframe, please check your shipping confirmation email for tracking information. If you still have concerns, contact the web team at websales@rexel.ie or call us at (+353) 87 612 9730 for assistance. 

Yes, customers can collect their orders from any of Kellihers Electrical' 24 branches nationwide. Orders are usually ready for collection within 4-5 business days. Once your order is prepared, you will receive a notification email. Before visiting your chosen branch, please ensure you have received the confirmation email, check the opening hours using our Store Locator Page. 

Collect in Branch is valid only if selected by customer when placing an order, and only for orders confirmed via Order Pickup Notification email.

Instructions: 

• Step 1: Place Your Order 
  Add all items to your cart and proceed to checkout. Enter your email address in the Contact Information section to receive order confirmation and pickup notification emails. Select Collect in Branch in the Delivery Method section and select your preferred branch location. 
   
• Step 2: Receive Your Order Pickup Notification 
  Once your order is processed, you will receive an email notifying you that your order is ready for collection. Please do not visit the pickup location until you receive this notification. 
   
• Step 3: Collect Your Order 
  After receiving your order collection notification email, visit the branch to collect your order. Bring a printed or digital version of the order pickup notification email and a photo ID that matches the name on the order confirmation email. 
   
• Step 4: Finding Your Click and Collect Location 
  Your order will be held behind the trade counter. Please ask one of our sales representatives for your order. Remember to check opening hours and bring your Order Notification Email and a matching photo ID. 

To collect your order from one of our branches, please bring a valid photo ID that matches the name on your order confirmation email. This ensures a smooth pickup process and helps us verify your identity.

We accept returns within 14 days of purchase, provided the goods are in their original packaging, unused, undamaged, and in a saleable condition. 

Exceptions: Non-refundable products, such as Final Sales & Open Box Items, are clearly identified in our product descriptions. Shipping fees are non-refundable, and a restocking fee may apply depending on the type of return and the item’s condition upon return. 

If you suspect the goods, you purchased are faulty, please contact the manufacturer directly to arrange an exchange or replacement – please see list of manufacturers.

Upon receiving your delivery, please check for any damage or discrepancies and ensure the correct quantity has been delivered. If the goods are damaged in transit, please contact us immediately at websales@rexel.ie with photographic evidence within 2 business days of delivery. 

See Kellihers Electrical Return & Refund Policy  for futher details.

To request a return, please follow these steps: 

• Send us the return form by emailing websales@rexel.ie . We will provide further details on how to process your return. 
   
• Once we receive the item, we will conduct a quality check. A refund will be initiated as soon as the returned goods are approved, and you will receive an email notification when this is complete. 
   
• Please allow 7-10 business days for your return to be processed. 
   
•  Return labels incur a €12 flat fee, which will be deducted from your refund. 
   
• Shipping fees are non-refundable.

Yes, however, we must contact the Rexel web team at websales@rexel.ie first for further information.

Currently, we are unable to exchange items. Customers wishing to return an item and purchase another will receive a full refund on their returned item and can place a new order for the desired item.

Kellihers Electrical offers authentic, high-quality products manufactured by industry-leading brands. Product warranties are provided and supported by the manufacturer. We recommend reviewing the product warranty before completing your order. If the product does not function as originally described while under warranty, please contact the manufacturer directly, please see list of manufactures with contact details. If you need assistance, feel free to reach out to us for guidance. 

Refunds are typically processed within 7-10 business days after we receive the returned item. You will receive an email notification once your refund has been initiated. Please note that shipping fees are non-refundable.

If you receive the wrong item, please contact our web team at websales@rexel.ie within 2 business days of delivery. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

Yes, certain items are non-returnable, including custom orders and products marked as Final Sale or Open Box Items. Please refer to our product descriptions for specific return policies. 

Yes, both Kellihers Trade Credit Account and Standard (Cash Account) holders can benefit from exclusive discounts and promotions. Be sure to check your account for any available offers. 

To apply a discount code, enter the code in the designated field at checkout. Ensure that the code is valid and applicable to your order. If you encounter any issues, please contact our web team for assistance. 

Yes, Rexel Kellihers Eletrical frequently offers seasonal promotions and sales events throughout the year. To stay updated on our latest offers, check our website regularly for announcements.

You can subscribe to our newsletter at the bottom of our website to receive updates on promotions, new products, and industry news directly to your inbox.

For technical support regarding any products you have purchased, please contact the manufacturer directly. You can find the relevant contact details and support resources by visiting our Technical Support page

If you encounter a fault with a product, please reach out to the manufacturer for assistance. They will be able to provide guidance on troubleshooting, repairs, or replacements. You can find the manufacturer's contact information on our Technical Support page

While we are here to assist you with general inquiries and order-related questions, specific technical issues should be directed to the manufacturer. For their contact details and support resources, please visit our Technical Support page

If you need assistance placing your order, please contact us at websales@rexel.ie, and we will be more than happy to help you.

If you did not receive a confirmation email within 10 minutes of placing your order, please check your Junk or Spam folder. If you still cannot find it, contact us at websales@rexel.ie for assistance.

If you have changed your mind and your order has not yet shipped, please contact us at websales@rexel.ie, and we will assist you with cancelling your order. Please note that orders with items marked as "In Stock" are typically shipped within 4-5 business days. 

Items not regularly stocked on our website are considered Special Order Items. Special order requests may take longer to process and deliver. All special-order items are non-refundable and require payment before the order is placed with the manufacturer. 

Yes, an invoice will be sent to your email once your order is placed. You can also log in to your account or create an account to access all your order invoices at any time.

If you encounter an error while placing your order, please try refreshing the page or clearing your browser cache. If the issue persists, contact our customer support team at websales@rexel.ie, and we will assist you in resolving the problem. 

We value your feedback! You can provide feedback about your shopping experience by contacting us at websales@rexel.ie. Your insights help us improve our services. 

Yes, you can place orders online even if you have an account manager. Your account manager is there to assist you, but you have the flexibility to order through our e-commerce platform at any time. Our system will always keep your records updated online and in-store, giving your account manager visibility of your recent purchases.

Placing an order online allows you to shop at your convenience, 24/7, and access our full range of products. Ordering through your account manager may provide personalised service, tailored recommendations, and assistance with bulk orders, specific shipping arrangements, or special orders.

No, orders placed online are processed independently of your account manager. Your account manager has access to your online and in-store invoices through our system. If you would like your account manager to be aware of a specific online order or template you have set up, please inform them directly.

Yes, your account manager has access to your online and in-store order history via our system. If you need assistance with past orders, you can provide them with the details directly.

Unfortunately, online orders and orders placed through your account manager are processed separately. If you wish to combine orders, please discuss this with your account manager before placing your online order.

For issues specifically related to your online order, please contact the web team at websales@rexel.ie. Your account manager can assist with general inquiries about your account or product recommendations but may not have access to online order details (e.g., shipment or tracking code). 

Yes, you should receive the same pricing and discounts online as you would through your account manager, provided you are logged into your account. 

Returns for online purchases must be processed according to our online return policy. Please contact the web team for guidance on returning items purchased through the e-commerce platform.

While your account manager is available to assist you with general inquiries, for specific issues related to the online ordering process, it is best to contact the web team at websales@rexel.ie for immediate assistance. 

Yes, we have a Delivery Policy in place to ensure that our customers receive their orders promptly and efficiently. For specific details regarding delivery timeframes, fees, and areas served, please refer to our Delivery Policy section on our website or contact our web team for assistance.

Yes, we have a Privacy Policy that outlines how we collect, use, and protect your personal information. We are committed to ensuring your privacy and transparency regarding how your data is handled. For more details, please refer to our full Privacy and Cookies Policy available on our website.

Kellihers Electrical uses cookies to enhance your browsing experience, analyse website traffic, and personalise content. Cookies help us understand how our customers interact with our site, allowing us to improve our services. For more information, please see our Privacy and Cookies Policy. 

As a customer, you have several rights regarding your personal data, including the right to access, correct, or delete your information. You also have the right to object to or restrict the processing of your data. For a comprehensive overview of your rights, please refer to our Privacy and Cookies Policy.

You can find our full Privacy anc Cookies Policies on our website under the Privacy and Cookies Policy section. This document provides detailed information about how we handle your personal information and also explains how we use cookies and similar technologies to enhance your experience on our site. 

The Terms and Conditions of Use for using our website outline the rules and guidelines for accessing and using our site. You can find the complete document in the Terms and Conditions of Use on our website.

The Terms and Conditions of Use Kellihers' website outline the rules and guidelines for accessing and using our site, as well as the Terms and Conditions of Sale that govern the purchase of products from our store. These documents cover important information regarding your rights and responsibilities as a customer, payment terms, shipping policies, returns, and more. You can find the complete document in the Terms and Conditions of Sale section on our website.

Kellihers does not sell or rent your personal information to third parties. We may share your information with trusted partners who assist us in operating our website and conducting our business, but only under strict confidentiality agreements. For more details, please refer to our Privacy and Cookies Policy and Terms and Conditions of Sale.

We take the security of your personal information seriously. Kellihers employs a variety of security measures, including encryption and secure servers, to protect your data from unauthorized access and breaches. For more information, please see our Privacy and Cookies Policy.

Yes, you can manage your cookie preferences through your browser. Most browsers allow you to refuse all or accept all cookies. However, please note that disabling cookies may affect your experience on our website. For more details, please refer to our Privacy and Cookies Policy.