Technical Support

• Astronergy – contact us 

• Astronergy PV panels - downloads 

• Astronergy download centre 

• Tech Support - Badger Power Electronics 

• Submit Request - Badger Power Electronics 

• WikiPage - Badger Power Electronics  

• +44 1865 407574 

• sales@earthwiseproducts.co.uk 

• Frequently Asked Questions – Earthwise Products 

• PDFs (Installation guide) – Earthwise Products 

 If your query is regarding service or equipment issues, then please submit your issue to the EVBox Support website link (below) where a ticket will be raised and allocated to the country support engineers. https://help.evbox.com/s/contactsupport?language=en_US   

If you do require technical support when you are on site, you can call the following number to speak to the on-call engineer in the Netherlands HQ: 0044 330 470 1958 

• Installer Support (evbox.com) 

• EVBox manuals | EVBox 

• EVBox Datasheets 

• EVBox User Manuals 

• EVBox Commissioning Reports 

• +44 1908 512 300 

• +44 1908 512 316 

• pv-support-uk@fronius.com 

• Technical support for installers - Fronius Tech Support 

• Downloads Search - Solar Energy - Fronius 

• 01 866 5360  

• sales@garo.ie 

• Contact GARO 

• GARO - Downloads 

• +44 1257793113 

• sales@geniusroofsolutions.com 

• Contact - Genius Roof Solutions 

• Information Center - Genius Roof Solutions 

• +442045770609 

• service@goodwe.co.uk 

• Message GoodWe Support on WhatsApp 

• Online Support | Sign In (goodwe.com) 

• GoodWE - Product Downloads 

• GoodWe Knowledge Base 

• service.uk@growatt.com 

• tel: +44 2085006618 

Yifan Wu    Service Engineer 

• Email: yifan.wu@growatt.com       

• WhatsApp:+44 7384028681 

Yujian Chen   Service Engineer 

• Email: yujian.chen@growatt.com     

• WhatsApp:+44 7518477560 

Yichao Liu    Service Engineer 

• Email: yichao.liu@growatt.com       

• WhatsApp:+44 75369689067 

Wifi Dongle Configuration Inquiry & Firmware Update 

Wenbo Zhao  Service Engineer 

• Email: jack.zhao@growatt.com  

• WhatsApp:+44 7536206235 

• Download - datasheets, certificates and manuals: Download | Download helpful resources | Growatt (ginverter.com)  

• FAQ's - FAQ | Find troubleshooting tips | Growatt (ginverter.com) 

• Design tool: Welcome login ShineDesign (growatt.com) 

• Warranty claim form: http://warranty.growatt.com/common/customerComplaints?lang=en 

Jianye Pu Warranty Service Engineer 

• Email:jianye.pu@growatt.com 

• Phone：+44 7529797238 

• Dimensioning tool (materials calculator), Installation Manual, and technical datasheets. 

• Installation video 

• contact@gseintegration.com 

• +33 1 49481451  

• Contact - GSE Intégration : solutions for solar and photovoltaic (gseintegration.com)  

+44 117 3253850 

Design support 

• Andrew Baird 

• +44 7739 798892 

• andrew.baird@Herschel-infrared.com 

• Herschel help centre from Herschel Infrared (herschel-infrared.co.uk) 

• Herschel datasheets and brochures4 

For support - please complete:  

https://skesolar.freshdesk.com/support/home 

SKE Technical Support +43 732 64 10 65   (press 2 for English language) 

support@ske-solar.com 

Services (huawei.com) 

Huawei - download centre 

Huawei FusionSolar Datasheets, Manuals, Certificates, Videos Download | ske-solar.com  

Smart PV Forum - Huawei Enterprise Support Community 

Video Tutorial Huawei System Commissioning - ske-solar.com 

FusionSolar App and Web Portal 

eu_inverter_support@huawei.com 

Huawei Global Services Centre 00 80 03 38 88 888 or +40312261910 

• sales@marlec.co.uk 

• +44 1536 201588 

• Contact (marlec.co.uk) 

• Support - Marlec Engineering Co Ltd 

• Troubleshoot My Solar iBoost™ (marlec.co.uk) 

• Support & Downloads (marlec.co.uk) 

• Returning a Product (marlec.co.uk) 

• enquiries@energenie4u.co.uk 

• Energenie (zendesk.com) 

• MiHome | Energy Saving Products | Energenie (energenie4u.co.uk) 

• +353 1 200 3003 

• +44 3333001303 

• Ireland.support@myenergi.com                

• Got An Issue? Contact Our Customer Support | myenergi UK 

• Technical Support Ticket | myenergi UK 

• Installer Base | myenergi UK  

• tel:+43 7259 39328 

• office@my-pv.com 

• FAQ's - https://www.my-pv.com/en/info/faqs-help/  

• Documentation - https://www.my-pv.com/en/info/downloads/  

• 1800 817 190  or 0808 178 0546 

• Contact Us - Google Nest Help 

• Google Nest Help 

• Nest thermostat technical specifications - Google Nest Help 

• Technical Support (ohme-ev.com) 

• help@ohme-ev.com 

• +353 21 601 0311 

• FAQs (ohme-ev.com) 

• Mobile App (ohme-ev.com)  

• +39 030 22 32 92 

• info@peimar.com 

• Home – Peimar – Made In Italy Photovoltaic Excellence 

• Download – Peimar – Datasheets & Certifications for every Peimar product 

• +86-512-6878 6489 

• sales@projoy-electric.com 

• ProJoy Electric contact, global offices-Projoy Electric (projoy-electric.com) 

• Product Center, Projoy Product Series-Projoy Electric (projoy-electric.com) 

• info@recom-tech.com 

• +33 255 03 08 61 

• Get in touch - RECOM (recom-tech.com) 

• Datasheets - RECOM (recom-tech.com) 

• Product Certificates - RECOM (recom-tech.com) 

• +44 1205 724 754 

• Contact | Rolec Services Ltd 

• Rolec - EV charging - downloads 

• +44 1908 304899 

• service@SMA-UK.com 

• Service & Support - Overview | SMA Solar (sma-uk.com) 

• SMA Products and solutions | SMA Solar (sma-uk.com) 

• Downloads | SMA Solar 

• +32 56 38 02 56 

• support@smappee.com 

• https://support.smappee.com/hc/en-gb 

• https://www.smappee.com/faq/ 

• https://www.smappee.com/technical-documentation/ 

• support@sunsynk.com 

• +44 151 832 4300 

• For out of hours please call: +44 151 832 4305 

• Contact Us | Sunsynk 

• Tech Support (sunsynk.org) 

• Rexel Ireland | Sunsynk - full product information and firmware update details 

• Sunsynk Installer Guide 

• sales@suntech-power.com 

• +49 6196 58655 580 

• Contact Us - SUNTECH (suntech-power.com) 

• Download - SUNTECH (suntech-power.com) 

• WhatsApp: +39 342 67 92 285 

• Tigo - submit help ticket 

• Contact Tigo support 

• Downloads & Documentation | Tigo Energy 

• 0818 229 000 / +353 876741318 

• support.ie@tp-link.com 

• Contact Technical Support | TP-Link United Kingdom 

• Download Center | TP-Link United Kingdom 

• Support | TP-Link United Kingdom 

• service.uk@trannergy.com 

• Jenny Qian jenny.qian@trannergy.com 

• +8621 3895 3908 ext. 8038 

• +86 137 9522 5802 

• Contact Us - Trannergy 

• Downloads - Trannergy 

• europe@trinasolar.com 

• +41 43 299 6800 

• Trina Solar - contact us 

• Downloads - Trina Solar - Datasheets and Certificates 

• +44 1304 89 76 58 

• info@valksolarsystems.co.uk 

• Contact - Van der Valk Solar Systems 

• Downloads - Van der Valk Solar Systems 

• 1800 852 305     OR    Dublin 01 9124273 

• support@wallbox.com 

• Contact Us - Wallbox Academy 

• Home - Wallbox Academy 

• Learning center - Wallbox Academy 

• Articles Archive - Wallbox Academy