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Technical Support

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 If your query is regarding service or equipment issues, then please submit your issue to the EVBox Support website link (below) where a ticket will be raised and allocated to the country support engineers. https://help.evbox.com/s/contactsupport?language=en_US   

 

If you do require technical support when you are on site, you can call the following number to speak to the on-call engineer in the Netherlands HQ: 0044 330 470 1958 

  • tel: +44 2085006618 

Yifan Wu    Service Engineer 

  • WhatsApp:+44 7384028681 

Yujian Chen   Service Engineer 

  • WhatsApp:+44 7518477560 

Yichao Liu    Service Engineer 

  • WhatsApp:+44 75369689067 

Wifi Dongle Configuration Inquiry & Firmware Update 

Wenbo Zhao  Service Engineer 

  • WhatsApp:+44 7536206235 

Jianye Pu Warranty Service Engineer 

  • Phone：+44 7529797238 

SKE Ireland

 

Sales Team

 

COUNTRY MANAGER
David Goulding
Mobile: +353 87 0959761
E-Mail: david.goulding@ske-solar.ie

 


KEY ACCOUNT MANAGER - UTILITY & C&I
Akash Bais, MSc.
Mobile: +353 87 2477203
E-Mail: akash.bais@ske-solar.ie
Big C&I, Utility Projects, C&I Battery Storage

 


BUSINESS DEVELOPMENT MANAGER
Luan Briscoe
Mobile: +353 87 4775716
E-Mail: luan.briscoe@ske-solar.ie
New Customers, Marketing, Branding, Business Development

 


SOLUTION ARCHITECT
Manu Vadukoot
Mobile: +353 851 468 732
E-Mail: manu.vadukoot@ske-solar.ie
Trainings, Roadshows,Events, Pre-Sale Technical
clarification – Resi & C&I, Test reports, System Design Query

 

After-Sales Team

 

Phone: +353 61 524700
E-mail: support@ske-solar.com
One of our team members will take care of your matter.
Handled within in the team and escalated internally or to Huawei.

 

SERVICE SOLUTION MANAGER
Pedro Henrique De Mello Toledo
Mobile: +353 61 524700
E-Mail: pedro.toledo@ske-solar.ie


TECHNICAL SUPPORT
& AFTER SALES SERVICE
Opeyemi Damilola Gbogi
Mobile: +353 61 524700
E-Mail: opeyemi.gbogi@ske-solar.ie

 

Huawei Ireland Team

 

CHANNEL OPERATION
Dongxu Han
Mobile: +353 08 52155614
E-Mail: dongxuhan@h-partners.com
Incentive Issuance, Partner Certification, Installer Community support

 

SERVICE ENGINEER
Ricardo Flores
E-Mail: ricardo.g.flores@h-partners.com



MARKETING MANAGER
Yihan Jin (Hanni)
Mobile: +353 08 74853185
E-Mail: yihanjin@h-partners.com

Datasheets & Manuals

https://www.sunsynk.org/documents

 

Sunsynk Technical Support

+44 151 832 4300

 

Sunsynk Freshdesk (searchable knowledge base for all the most FAQ’s)

https://sunsynk.freshdesk.com/support/solutions

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  • +8621 3895 3908 ext. 8038 

  • +86 137 9522 5802 

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