Technical Support

If your query is regarding service or equipment issues, then please submit your issue to the EVBox Support website link (below) where a ticket will be raised and allocated to the country support engineers.  

If you do require technical support when you are on site, you can call the following number to speak to the on-call engineer in the Netherlands HQ: 0044 330 470 1958

Installer Support (

EVBox manuals | EVBox

EVBox Datasheets

EVBox User Manuals

EVBox Commissioning Reports

tel: +44 2085006618

Yifan Wu    Service Engineer

Email:       WhatsApp:+44 7384028681

Yujian Chen   Service Engineer

Email:    WhatsApp:+44 7518477560

Yichao Liu    Service Engineer

Email:       WhatsApp:+44 7536968906

Wifi Dongle Configuration Inquiry & Firmware Update

Wenbo Zhao  Service Engineer

Email: WhatsApp:+44 7536206235

Download – datasheets, certificates and manuals: Download | Download helpful resources | Growatt ( 

FAQ’s – FAQ | Find troubleshooting tips | Growatt (

Design tool: Welcome login ShineDesign (

Warranty claim form:

Jianye Pu Warranty Service Engineer Phone:+44 7529797238

tel:+43 7259 39328

FAQ’s – 

Documentation –

+44 151 832 4300

For out of hours please call: +44 151 832 4305

Contact Us | Sunsynk

Tech Support (

Rexel Ireland | Sunsynk – full product information and firmware update details

Sunsynk Installer Guide